Create a Communication with InContact

Navigate to “InContact.” It is the 3rd option in the “Apps” tab drop down menu.

Filter to find learner you wish to create a communication for.

Click the three dots next to learner’s name and select “Add New Log”

Fill out form and click “OK.”

Student Name: Name of the student you are logging the Communication for.

Date: Select the date for the Communication. A pop up calendar appears to select the date of contact. You can select today or an earlier date that communication occurred.

Communication: Select the type of Communication such as email, web call, phone, in-person and more. You can select multiple communication types.

Behavior: Select learner behavior type such as disengaged, disruptive, lacked focus and more. You can select multiple behavior types.

Message: Put relevant and helpful information regarding the contact here. This is an internal field and does not show to the learner but can be included in some reports.

Emoji: Opens the emoji menu to add to your message, if desired.

Data Points: You are able select learner course performance information: Last Access, Grade, Number of Weeks Enrolled, Date of Last Submission, Score of Last Submission, Percent Complete, and Time Spent to be included in the message.

Attempted or Completed: Check the appropriate box to indicate if the communication was attempted but not completed (for example trying to call a learner’s parents but no one answered) or if communication was complete. Completed communications show green in InContact and attempted but not completed communications show red.

Ok or Cancel: Click the “OK” button to save the communication or the “Cancel” button to discard it.

Navigate to “InContact.” It is the 3rd option in the “Apps” tab drop down menu.

Click “Filters” button in the top left corner and click “Multi-Select” button

Fill out form and click “OK.”

Date: Select the date for the Communication. A pop up calendar appears to select the date of contact. You can select today or an earlier date that communication occurred.

Communication: Select the type of Communication such as email, web call, phone, in-person and more. You can select multiple communication types.

Behavior: Select learner behavior type such as disengaged, disruptive, lacked focus and more. You can select multiple behavior types.

Courses: Select the course that you wish to input Communication for. You can only choose one course.

Students: Select the students you wish to log InContact communication for. This list is automatically populated based on the course chosen.

Message: Put relevant and helpful information regarding the contact here. This is an internal field and does not show to the learner but can be included in some reports.

Emoji: Opens the emoji menu to add to your message, if desired.

Attempted or Completed: Check the appropriate box to indicate if the communication was attempted but not completed (for example trying to call a learner’s parents but no one answered) or if communication was complete. Completed communications show green in InContact and attempted but not completed communications show red.

Ok or Cancel: Click the “OK” button to save the communication or the “Cancel” button to discard it.