InContact Overview

Filter your InContact history using a set of filters:

Courses: Select the specific courses to appear in InContact, you can select up to 10 courses. Clicking the grey star next to a course will “favorite” the course so it appears at the top of the list for quicker access.

Communication: Filter existing communication by types such as email, web call, in-person, phone, and more.

Behavior: Filter existing communication by learners' behavior type such as disengaged, disruptive, lacked focus and more.

Date Filter: Filter communication by time period such as, last week, last 30 days, custom, and more.

Multiselect: Create a communication log for multiple students at once.

Upload Contact CSV: Import students' contact information such as email, phone number and parent's phone number by uploading a CSV file.

Use the search box to find a specific student in the list.

List: Shows all the communication logs.  

Calendar: Display all communication logs in calendar format.

Clicking on the three dots next to the learner’s name will open a menu to:

Add New Log: Create a communication log for the individual student.

See User Contact Information: View individual learner’s information such as SIS ID, email and contact number.

Edit User Contact Information: Enable you to input other information of the student such as parent's contacts, alternative email or extra curriculum activities.

Please note that the date format shown is Day/Month/Year

Favoriting courses makes finding your courses quicker in InContact. In the drop down “Course” in the “Filters” button, click on the grey star next to any course you want to favorite. This will turn the star yellow and add it to the top of the list in a favorites category. Click the yellow star to unfavorite the course. You can have up to 7 courses in the favorited section.

The contact information added through InContact will not be reflected in your institution SIS. If the change of information is permanent, it is recommended to update through the SIS.

Yes. Repeat the above step to access a learner’s “Edit User Contact Information.” Click the trash can next to the listing you wish to delete and click the “Okay” button to save.

Yes you can using a CSV file. The CSV file must have three columns labeled: Email, Description, and Text. Additional columns will be ignored. The file is limited to 1Mb.

Email Column: Must be the learner’s email as it is entered in the LMS system as it is used as a unique identifier.

Description Column: Is the description of the contact information. For example, Mom’s Cellphone, or Alternative Email Address.

Text Column: Is the contact information. For example, 555-555-7775, or alternate@noemail.com

To upload CSV file:

1. In InContact, click the “Filters” button in the top left corner.

2. Click the “Upload Contact CSV” button

3. Click on “Choose File” and select the csv file you created.

4. Click “Import.”

5. The contact information will now appear the learner’s “See User Contact Info.”