InContact Overview

Filter your InContact history using a set of filters:

Courses: Select the specific courses to appear in InContact, you can select up to 10 courses. Clicking the grey star next to a course will “favorite” the course so it appears at the top of the list for quicker access.

Communication: Filter existing communication by types such as email, web call, in-person, phone, and more.

Behavior: Filter existing communication by learners' behavior type such as disengaged, disruptive, lacked focus and more.

Date Filter: Filter communication by time period such as, last week, last 30 days, custom, and more.

Multiselect: Create a communication log for multiple students at once.

Upload Contact CSV: Import students' contact information such as email, phone number and parent's phone number by uploading a CSV file.

Use the search box to find a specific student in the list.

List: Shows all the communication logs.  

Calendar: Display all communication logs in calendar format.

Clicking on the three dots next to the learner’s name will open a menu to:

Add New Log: Create a communication log for the individual student.

See User Contact Information: View individual learner’s information such as SIS ID, email and contact number.

Edit User Contact Information: Enable you to input other information of the student such as parent's contacts, alternative email or extra curriculum activities.

Please note that the date format shown is Day/Month/Year